![]() ![]() ![]() For instance, SMS messages sent to users at The St George Hospital receive an SMS with the SID ‘StGeoPublic’.Īs a result of the Code, from 25 April we need to show evidence that we have permission to use customer-specific SIDs. HosPortal has been in the habit of using SIDs that are relevant to each customer. SMS messages from HosPortal are things like automated shift and event reminders, as well user-created messages using our ‘Direct Message’ function. HosPortal sends over 800,000 SMS messages each year using a US-based specialist third-party SMS manager, Twilio, which is one of the largest and most reputable SMS senders globally. ‘CommBank’, ‘TaxOffice’, ‘NSWHealth’Īs part of the Code, parties sending an SMS now need to provide evidence that they have the right to use the SID. This assisted scammers who would send SMS messages under safe-sounding names, e.g. Prior to this new code coming into effect the party sending an SMS message could theoretically create any SID regardless of who they were. Relevant to the operation of HosPortal and our customers is clause 5.2 ‘Improving Number and Alphanumeric Sender ID accuracy.’Īll SMS messages in Australia allow for an 11 character ‘Sender ID’ ( SID) that appears on the recipient’s phone. The Australian Communications and Media Authority ( ACMA) and Australia’s peak telecommunications industry body, Communications Alliance, have developed an industry code of conduct ( Code) that seeks to reduce scam SMS messages. See below for more about what’s happening and what action you might want to take. Short code numbers are always country-specific and can only communicate with numbers from the same country.From 25 April there is a new requirement in Australia that could affect HosPortal customers. Your account must have a Twilio number from the same country as the short code from which you intend to receive messages. ![]() This is an account-wide setting, which will apply to all long code numbers that belong to your Twilio account. Twilio accounts can now be enabled to receive messages from short codes. Are you expecting to receive SMS from a short code? In this scenario, we recommend having the sending party escalate to their wireless provider. Twilio does not have the ability to determine whether or not the phone number you are sending SMS from is roaming at the time. If an SMS message is sent to Twilio from a phone number roaming in an area outside of where it normally operates, the message may not arrive. ![]() Twilio cannot guarantee the deliverability of SMS from wireless phones that are roaming. Please note, however, that receiving non-domestic SMS is not officially supported by Twilio and may not be successful. In cases where non-domestic SMS are failing to reach Twilio, the sending party may choose to reach out to the sending carrier to troubleshoot. For example, a German mobile number may not be able to deliver SMS to a UK Twilio number.įor this reason, we recommend always using a Twilio number local to your recipients if you need to receive reply SMS from your end users. Because of this, Twilio cannot guarantee that incoming messages will be received. If you ever encounter delivery issues on in-country incoming SMS, please contact Twilio Support.įor non-domestic incoming SMS, some international carriers are unable to successfully pass off SMS into Twilio’s network. For example, a German mobile number can deliver SMS to a German Twilio mobile number. Twilio promises support for receiving SMS within the same country as your Twilio SMS-enabled number. Click your number, and verify that you have a valid configuration for receiving messages.Īre you expecting to receive SMS from an international number (a different country than your Twilio number)?.If your Twilio phone number does not have SMS capabilities, you will need to buy an SMS capable phone number to receive incoming SMS messages. Check that your Twilio number has the SMS icon listed under "Capabilities".NOTE: If Phone Numbers is not visible, you may first need to click All Products & Services. Click Phone Numbers from the left-side navigation bar.Inbound SMS and MMS messages not hitting your Twilio number as expected? Here are some troubleshooting steps to check: Do you have an SMS-enabled Twilio number with a valid configuration? ![]()
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